Refund & Returns Policy

Overview

Virus Lock Pro primarily offers digital products and services, including:

• Antivirus software subscriptions
• Security software licenses
• Product activation keys
• Technical support services
• Software assistance
• Digital security solutions
• Subscription renewals

Due to the digital nature of many of our products and services, return and refund eligibility may differ from physical goods.

Digital Products

Most products sold by Virus Lock Pro are delivered electronically, including:

• License keys
• Activation codes
• Download instructions
• Subscription services
• Digital security products

Once a digital product has been delivered, accessed, downloaded, activated, or used, it may no longer be eligible for return or refund, except where otherwise required by applicable law or expressly provided under this policy.

Refund Eligibility

Refund requests may be considered under circumstances including:

• Duplicate purchases
• Incorrect billing or payment errors
• Failure to deliver the purchased product
• Technical issues preventing product activation
• Unauthorized transactions, subject to verification
• Service not provided as described

Each refund request will be reviewed individually based on the circumstances of the purchase, product, or service.

Non-Refundable Products and Services

The following products and services may not qualify for a refund:

• Activated software licenses
• Used activation keys
• Downloaded or accessed digital products
• Subscription renewals already processed
• Completed technical support services
• Customized services or solutions
• Products purchased from third-party sellers
• Services that have already been substantially performed or completed

Refund eligibility may depend on the specific product or service purchased and applicable laws.

Technical Issues

If you experience installation, activation, compatibility, or other technical issues, we encourage you to contact the Virus Lock Pro support team before requesting a refund.

Our technical support team may attempt to:

• Resolve installation problems
• Assist with activation issues
• Provide troubleshooting guidance
• Verify compatibility concerns
• Identify software or system-related problems
• Offer appropriate alternative solutions

Refund requests involving technical problems may be evaluated after reasonable troubleshooting efforts have been attempted.

Refund Request Process

To request a refund, customers should contact our support team and provide information that may include:

• Full name
• Order number
• Purchase date
• Email address used for the purchase
• Relevant payment information
• Description of the issue
• Supporting documentation, if applicable

Please do not send sensitive payment credentials, passwords, or complete card information.

Incomplete or inaccurate information may delay the review of a refund request.

Refund Review

All refund requests are reviewed on a case-by-case basis.

Factors considered may include:

• Product activation status
• Product delivery status
• Service usage
• Time since purchase
• Nature of the issue
• Troubleshooting already performed
• Compliance with this policy
• Evidence or documentation provided by the customer
• Applicable consumer protection requirements

Virus Lock Pro reserves the right to approve or deny refund requests in accordance with this policy and applicable law.

Refund Processing Time

If a refund request is approved, the refund will generally be returned using the original payment method where possible.

Estimated processing times may include:

• Credit/Debit Cards: 5–10 business days
• Online Payment Services: 3–7 business days
• Bank Transfers: 5–15 business days

These are estimated processing times only.

Actual processing times may vary depending on the payment processor, bank, card issuer, or financial institution.

Chargebacks and Payment Disputes

Customers are encouraged to contact Virus Lock Pro regarding billing or refund concerns before initiating a chargeback or payment dispute with their financial institution.

Contacting our support team first may allow us to investigate the transaction and attempt to resolve the issue more quickly.

Nothing in this section is intended to restrict any legal rights a customer may have to dispute an unauthorized or incorrect transaction.

Subscription Renewals

Certain Virus Lock Pro products or services may include recurring subscriptions or renewal arrangements.

Customers are responsible for reviewing applicable renewal terms and requesting cancellation before the next renewal date if they do not wish to continue the service.

Cancellation of a subscription generally prevents future renewals but does not automatically create eligibility for a refund of a renewal that has already been processed.

Refund requests relating to processed subscription renewals may be reviewed according to:

• The applicable subscription terms
• Product or service usage
• Time elapsed since renewal
• Our Cancellation Policy
• Applicable law

Third-Party Products

Products purchased through third-party retailers, resellers, marketplaces, or external vendors may be subject to the refund and return policies of those providers.

Virus Lock Pro cannot guarantee or directly process refunds for purchases completed outside our official sales channels unless otherwise expressly agreed.

Customers should contact the applicable seller or marketplace regarding third-party purchases.

Physical Products (If Applicable)

Virus Lock Pro primarily provides digital products and services.

If physical products are offered, customers may be required to:

• Return the product in its original condition
• Include original packaging and accessories
• Provide proof of purchase
• Follow applicable return authorization instructions
• Return the product within any specified return period

Return shipping costs may be the responsibility of the customer unless the product is defective, incorrectly supplied, or otherwise subject to different requirements under applicable law or our stated terms.

Fraud Prevention

Virus Lock Pro reserves the right to investigate refund requests where fraudulent, suspicious, or abusive activity is reasonably suspected.

This may include situations involving:

• Fraudulent transactions
• Abuse of refund policies
• Unauthorized account access
• Repeated or suspicious refund requests
• Misuse of products or services
• False or misleading refund claims

We may request additional information reasonably necessary to verify the customer, transaction, or refund claim.

Any decision will remain subject to applicable consumer protection and payment laws.

Limitation of Liability

To the maximum extent permitted by applicable law, Virus Lock Pro will not be liable for losses or damages that may legally be excluded or limited, including where applicable:

• Indirect damages
• Consequential damages
• Loss of data
• Loss of profits or revenue
• Business interruption
• Loss arising from third-party services

Customers are encouraged to maintain appropriate backups and follow reasonable cybersecurity practices.

Nothing in this policy is intended to exclude or limit liability or consumer rights that cannot legally be excluded or limited.

Changes to This Policy

Virus Lock Pro reserves the right to modify, revise, or update this Refund and Returns Policy from time to time.

Changes may be made to reflect updates to our products, services, payment procedures, business practices, or applicable legal requirements.

The latest version of this policy will be published on our website.

Customers are encouraged to review this policy periodically.

Contact Information

If you have questions regarding refunds, returns, cancellations, or an existing refund request, please contact us through our official support channels:

Our customer support team is available through our official communication channels to assist with refund and return-related inquiries.