Cancellation Policy

01 Service Cancellation Requests

Customers may request cancellation of a service before work has commenced.

Cancellation requests should be submitted through our official contact form, support channel, or other contact method provided on the Virus Lock Pro website.

Once we receive your request, our team will review it and confirm whether the cancellation is eligible.

02 Cancellation Before Service Begins

If your cancellation request is received before our team has started providing the agreed service, you may be eligible for a full or partial cancellation.

Any eligible refund may depend on the nature of the service and whether administrative, transaction, processing, or other costs have already been incurred.

03 Cancellation After Service Has Started

Once our cybersecurity or technical support team has begun working on your order, the service generally cannot be cancelled.

This may include services such as:

• Technical support
• Malware or virus removal
• System diagnosis
• Cybersecurity consultation
• Software installation
• Security configuration
• Other digital or technical services

These services may require immediate allocation of technical resources, specialist time, and operational costs.

If only part of the agreed service has been completed, Virus Lock Pro may, at its discretion, determine whether a partial refund, service credit, or other resolution is appropriate.

04 Subscription Services

For subscription-based services, customers may request cancellation of future renewals before the next billing cycle.

Once a subscription is cancelled:

• Future recurring payments will stop.
• The current subscription may remain active until the end of the existing billing period.
• No prorated refund is generally provided for unused portions of an active subscription unless required by applicable law or stated otherwise in our Refund Policy.

05 Non-Cancellable Services

The following services are generally non-cancellable once delivery or work has started:

• Cybersecurity consulting
• Remote technical support
• Malware and virus removal
• Security assessments
• Incident response services
• Digital downloads
• Custom cybersecurity solutions
• Software installation and configuration
• Completed or substantially completed technical services

Digital products that have already been delivered, accessed, downloaded, activated, or used may also be subject to separate refund or cancellation restrictions.

06 Customer Responsibilities

Customers are responsible for providing accurate and complete information when placing an order or requesting technical assistance.

Delays, interruptions, or inability to complete a service caused by the following circumstances do not automatically qualify for cancellation or refund:

• Incorrect customer information
• Unavailable or inaccessible devices
• Internet or network problems
• Failure to provide required access
• Failure to respond to our support team
• Third-party software or system limitations
• Other circumstances outside the reasonable control of Virus Lock Pro

07 Cancellation by Virus Lock Pro

Virus Lock Pro reserves the right to cancel, suspend, or refuse a service request when reasonably necessary.

This may include situations where:

• Required technical information is not provided.
• The requested service violates applicable laws or regulations.
• Fraudulent, abusive, suspicious, or unauthorized activity is detected.
• The requested work falls outside our available services or technical capabilities.
• Providing the service may create security, legal, or operational risks.

If Virus Lock Pro cancels an eligible paid service before work begins, any applicable refund will be handled according to our Refund Policy.

08 Processing of Cancellation Requests

Approved cancellation requests are generally reviewed within 3–7 business days.

If a refund is approved, it will normally be issued through the original payment method used for the purchase.

After a refund has been processed by Virus Lock Pro, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment processor, or financial institution.

09 Policy Updates

Virus Lock Pro reserves the right to modify, revise, or update this Cancellation Policy from time to time.

Changes may be made to reflect updates to:

• Our products and services
• Business operations
• Payment practices
• Applicable legal or regulatory requirements

The latest version of this policy will be published on our website. Continued use of our website or services after an update constitutes acceptance of the revised policy.

10 Contact Us

If you have questions about this Cancellation Policy or would like to submit a cancellation request, please contact the Virus Lock Pro support team using the contact information available on our website.

Our team will review your request and make reasonable efforts to assist you promptly and professionally.